Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking information. Please allow a little time for tracking updates to appear after your parcel has been handed over to the carrier.

If your tracking has not updated for an extended period, please contact our Customer Care Team and we’ll be happy to look into it for you.

We begin preparing orders shortly after they are placed. If you need to change or cancel your order, please contact us as soon as possible.

While we cannot guarantee that changes can be made once processing has begun, our Customer Care team will always do their best to help.

Yes. Belvria jewelry is covered by our 2-Year Warranty against eligible manufacturing and craftsmanship defects.

Normal wear, accidental damage, loss, improper care, and natural changes to plated finishes are not considered manufacturing defects.

To keep your jewelry looking its best, avoid prolonged contact with water, perfume, lotions, sweat, and household chemicals.

Remove your jewelry before showering, swimming, exercising, or sleeping, and store each piece separately in a cool, dry place when not in use.

Belvria jewelry is crafted using thoughtfully selected materials, including sterling silver, thick 18k gold plating, rhodium finishes, pearls, and carefully selected stones depending on the design.

Materials may vary by piece, so we recommend checking the individual product page for full details.

Orders are typically prepared within our stated processing timeframe before being handed over to the shipping carrier.

Processing times may be slightly longer during holidays, promotional periods, product launches, or other high-volume periods.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Delivery times vary depending on your destination and selected shipping method.

Please visit our Shipping & Delivery page for current estimated delivery times by destination.

Please note that delivery estimates begin once your order has been dispatched and do not include order processing time.

Once your order ships, we’ll send you a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take some time to update after the carrier receives your parcel.

International duties, taxes, and customs charges may apply depending on your destination and local regulations.

Whether these charges are included at checkout will depend on the destination and shipping method. Please refer to our Shipping & Delivery page for further information.

First, we recommend checking around the delivery location, with household members, neighbors, building reception, or any designated safe place.

Carriers may occasionally mark parcels as delivered shortly before the actual delivery is completed.

If you still cannot locate your parcel, please contact the carrier and our Customer Care Team so we can help you investigate.

Please contact us as soon as possible.

If your order has not yet been dispatched, we may be able to update the address. Once an order has shipped, however, we cannot guarantee that the delivery address can be changed.

Eligible items may be returned within the return period stated in our Returns & Exchanges Policy.

Items must meet our return conditions and be returned in their original condition and packaging.

Please visit our Returns & Exchanges page for full eligibility requirements and instructions.

Exchange availability may depend on your location and the item requested.

If direct exchanges are unavailable, you may be asked to return the original piece and place a new order.

Please contact customer care for assistance.

Once your return has been received and approved, the refund will be issued to your original payment method.

The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges and other fees may be non-refundable unless otherwise stated in our Returns & Exchanges Policy.

Please contact us as soon as possible and include your order number along with clear photographs of the item and packaging.

Our Customer Care team will review the issue and help arrange an appropriate solution.

Belvria jewelry is crafted with thoughtfully selected materials chosen for their beauty, quality, and wearability.

Depending on the design, our pieces may feature 925 sterling silver, 18K gold plating, rhodium plating, pearls, cubic zirconia, and selected natural or decorative stones.

Material details vary by piece, so we recommend checking the individual product page for the exact specifications of each design.

18K gold vermeil is a premium jewelry finish that combines a 925 sterling silver base with a substantial layer of 18K gold.

Belvria uses 18K gold vermeil to offer the rich, refined look of gold with enhanced durability compared with standard gold plating. The thicker gold layer helps preserve its color and luster beautifully over time with proper care.

As with all gold vermeil jewelry, some natural wear may gradually occur depending on wear frequency, skin chemistry, friction, and exposure to water, perfume, lotions, sweat, or chemicals.

Rhodium is a precious metal known for its bright finish and resistance to tarnishing and corrosion.

Belvria applies an additional rhodium layer to selected sterling silver pieces to help slow oxidation, enhance durability, and preserve their brightness for longer.

925 sterling silver is made from 92.5% pure silver, combined with a small percentage of other metals to improve strength and durability.

It is widely used in fine and semi-fine jewelry because it combines the beauty of silver with better everyday wearability

We make every effort to represent our jewelry as accurately as possible.

However, slight differences in color, texture, stone pattern, pearl shape, or finish may occur due to lighting, screen settings, craftsmanship, and the natural characteristics of certain materials.

These subtle variations do not affect the overall design and may make each piece uniquely yours.

You can find the dimensions, measurements, and relevant sizing information on each product page.

For rings, necklaces, bracelets, and other size-sensitive styles, we recommend reviewing the measurements carefully before placing your order.

You can also refer to our Size Guide where available.

Many Belvria pieces are designed to be worn regularly, but how a piece wears over time will depend on its materials, design, and how it is cared for.

To help preserve the finish and appearance of your jewelry, we recommend removing it before showering, swimming, exercising, sleeping, or using perfume, lotions, and household chemicals.

For more detailed guidance, visit our Jewelry Care Guide.

We recommend removing your jewelry before showering.

Frequent exposure to water, soap, shampoo, and body products can affect the finish over time, particularly on gold-plated pieces.

We recommend removing your jewelry before swimming.

Chlorine, salt water, and other chemicals may affect plated finishes, gemstones, pearls, and sterling silver.

Belvria jewelry is finished with a thick layer of 18K gold plating, designed for enhanced durability and longer-lasting color compared with standard gold plating.

With proper care, the finish can maintain its shine and rich gold tone beautifully over time.

As with all gold-plated jewelry, some natural wear may gradually occur depending on wear frequency, skin chemistry, and exposure to water, sweat, perfume, lotions, or chemicals.

Proper care and storage can help preserve the finish for longer.

Yes. Sterling silver can naturally tarnish over time when exposed to air, moisture, sweat, and certain chemicals.

To improve durability and slow oxidation, Belvria sterling silver jewelry is finished with an additional layer of rhodium, a precious metal known for its resistance to tarnishing and corrosion.

This protective layer helps preserve the silver's brightness and finish for longer. However, natural tarnishing may still occur gradually with regular wear.

After wearing your jewelry, gently wipe it with a clean, soft, dry cloth before storing it.

Avoid abrasive cloths, harsh polishing products, household cleaners, alcohol, and chemical jewelry solutions unless they are specifically suitable for the material.

For more detailed instructions, visit our Jewelry Care Guide.

Store your jewelry in a cool, dry place away from direct sunlight and humidity.

We recommend keeping pieces separately in their Belvria pouch or jewelry box to reduce scratching, tangling, and unnecessary friction.

Our 2-Year Warranty covers eligible manufacturing and craftsmanship defects discovered during the warranty period.

Depending on the circumstances, this may include issues related to the construction, setting, clasp, or other manufacturing aspects of the piece.

All warranty claims are subject to assessment by our Customer Care Team.

Our warranty does not generally cover:

• Normal wear and tear
• Scratches or dents caused by wear
• Natural fading or wear of plated finishes
• Tarnishing resulting from wear or improper storage
• Damage caused by water, chemicals, perfume, or cosmetics
• Accidental damage
• Lost or stolen jewelry
• Damage caused by misuse
• Repairs or alterations performed by a third party

Please refer to our 2-Year Warranty page for the complete terms.

Manufacturing defects relating to the original finish may be reviewed under our warranty.

However, gradual changes to gold plating caused by normal wear, friction, skin chemistry, moisture, chemicals, or lifestyle are considered part of the natural aging of plated jewelry rather than a manufacturing defect.

Contact our Customer Care Team and provide:

1. Your order number or proof of purchase
2. A description of the issue
3. Clear photographs of the jewelry
4. Any additional information requested by our team

We’ll review your request and advise you on the next steps

Available payment methods are displayed during checkout and may vary depending on your country or region.

All available options will be shown before you complete your purchase.

Payments are processed through secure payment providers and our ecommerce platform.

Belvria does not directly store your complete card details.

Unless otherwise stated, promotional codes generally cannot be combined with other discount codes or offers.

Any specific promotion terms will be stated at the time of the offer.

Discount codes generally need to be entered before checkout is completed and cannot always be applied retrospectively.

If you experience an issue with a valid promotion, please contact our Customer Care Team.