Returns & Exchanges
We hope you love every Belvria piece. If something isn’t quite right, eligible items may be returned or exchanged within 30 days of delivery.
Our Customer Care Team is here to make the process as simple as possible.
30-Day Returns
Request within 30 days of delivery.
Original Condition
Items must be unworn, unused, and returned in their original condition and packaging.
Return Shipping
Customers cover return shipping for non-quality-related returns.
Refunds
Approved refunds are issued to the original payment method.
How to Return
Ready to make a return?
Submit your request through your Belvria account. Once your request has been reviewed, we’ll provide the appropriate return instructions and return address based on your location.
Contact Us
Submit your return or exchange request with your order number.
Receive Instructions
Our team will confirm eligibility and provide the appropriate return address.
Send Your Return
Pack your jewelry securely and use a trackable shipping service.
Refund or Exchange
Once received and approved, we’ll process your refund or replacement.
Return Shipping
For returns due to a change of mind, preference, sizing, or other non-quality-related reasons, customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been completed.
Original shipping charges, express shipping fees, and other delivery-related fees are non-refundable unless otherwise required by applicable law.
If your item arrives damaged, defective, or incorrect, please contact us before returning it. Once the issue has been reviewed and approved, Belvria will cover the applicable return shipping costs.
Exchanges
Eligible items may be exchanged within 30 days of delivery, subject to availability.
Items returned for exchange must meet the same eligibility requirements as returns.
Once your return has been received and approved, we’ll arrange the replacement item. If the requested item is unavailable, our Customer Care team will contact you with the available options.
Any applicable price difference or additional shipping cost will be confirmed before the exchange is completed.
Refunds
Once your return has been received and inspected, we’ll notify you when your refund has been approved.
Approved refunds will be issued to the original payment method used for your purchase.
Please allow approximately 3–5 business days for Belvria to process an approved refund. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Shipping charges, express delivery fees, insurance fees, and return shipping costs are non-refundable unless the return is due to an approved product fault or fulfillment error.
Additional Return Information
Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalized, engraved, or customized jewelry
- Final Sale items
- Gift cards
- Complimentary gifts and promotional items
- Items showing signs of wear, damage, alteration, or improper care
- Items returned outside the 30-day return window
Items purchased as part of a set or bundle must be returned together unless otherwise stated.
Your statutory rights are not affected where applicable.
Promotional Orders
Items purchased during a promotion may still be eligible for return unless they are marked Final Sale or otherwise excluded in the promotional terms.
Refunds will reflect the amount actually paid for the returned item.
If returning part of a bundle, multi-buy offer, or promotional order means the original promotion no longer applies, the refund amount may be recalculated based on the remaining eligible items.
Any complimentary promotional gift included with a qualifying purchase may also need to be returned if the order no longer meets the promotion requirements.
Damaged, Defective, or Incorrect Items
If your jewelry arrives damaged, defective, or different from what you ordered, please contact our Customer Care team as soon as possible.
Please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
Please do not return the item before contacting us.
Once reviewed, our team will arrange the most appropriate solution, which may include a replacement, repair, or refund.
For approved product faults or fulfillment errors, Belvria will cover the applicable return shipping costs.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
Once your order has entered fulfillment or has been dispatched, we may no longer be able to modify or cancel it.
If cancellation is no longer possible, you may request a return after receiving your order, subject to the eligibility requirements above.
Gift Returns
If you received a Belvria piece as a gift, please contact Customer Care with the original order number where possible.
Refunds can only be issued to the original payment method used for the purchase.
Where available, our team may be able to assist with an eligible exchange or alternative solution.
Returns or Warranty?
Our 30-Day Returns & Exchanges policy is intended for eligible returns shortly after receiving your order.
If an issue develops after the return period, your jewelry may instead be covered under our 2-Year Warranty, subject to the warranty terms.
Still Need Help?
If you have any questions about a return, exchange, or refund, our Customer Care team will be happy to assist.
Please include your order number when contacting us.