Tracking information does not always update in real time. It may take some time for the first scan to appear after dispatch, and international parcels can occasionally travel for several days without a new tracking update.

If there has been no movement for an unusually long period, please contact our Customer Care Team.

We recommend first checking around the delivery location, with household members or neighbors, your building reception or concierge, and any designated safe place or parcel locker.

In some cases, carriers may mark a parcel as delivered shortly before the final delivery takes place.

If you still cannot locate your order, please contact the carrier and our Customer Care Team. so we can help guide you through the next steps.

Occasional delays may occur due to customs clearance, carrier operations, public holidays, severe weather, or local postal conditions.

If your parcel is taking significantly longer than the estimated delivery window, please contact us with your order number and we’ll help review the tracking information.

If you believe your parcel may be lost, please contact our Customer Care Team.

We’ll review the tracking information and, where necessary, open an investigation with the shipping carrier before determining the appropriate resolution.

Some carriers and express shipping services may not support delivery to PO Boxes, APO, FPO, or DPO addresses.

Where carrier restrictions apply, your order may be delivered through a local postal service instead, and express shipping may not be available.

Yes, where supported at checkout.

Delivery to remote locations, islands, and certain territories may take longer than the standard estimates shown on our website.

Additional carrier fees or delivery restrictions may apply in certain locations.

Depending on local postal procedures, some parcels may need to be collected from a local post office, parcel locker, or designated collection point.

We recommend monitoring your tracking information for the latest delivery instructions.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.

No. Estimated delivery times begin once your order has been dispatched.

Please allow an additional 1–3 business days for order processing before shipment.

Express shipping is available for selected destinations and will be shown at checkout where available.

Availability, delivery times, and pricing may vary depending on your destination.

If you need to change or cancel your order, please contact us as soon as possible.

We begin preparing orders shortly after they are placed, so we cannot guarantee that changes can be made once fulfillment has started.

Once an order has been dispatched, it can no longer be cancelled.

Once an order has been placed, we’re unable to add additional items or charge the original payment method again.

If you would like to purchase another piece, please place a separate order.